Legal
Privacy Policy
Effective date: [Effective date]
This policy explains what information [Company legal name] ("19automation", "we") collects, how we use it, and your choices.
Information we collect
- Account information: your email address and name.
- Business profile: your business name, phone numbers, hours, address, website and links.
- Your customers' information: when you use an automation, we process the contact details and messages of people who contact your business or whom you add (for example names, phone numbers, emails, texts, form answers, appointment times). We handle this information on your behalf, as your service provider.
- Texting consent records: when someone texts or calls you, fills in a form, or replies STOP or START, we keep a record of it, including the time and source.
- Payment information: handled by our payment processor. We don't store full card numbers.
- Usage information: basic logs such as pages visited, device type and IP address, used to run and secure the service. We use essential cookies to keep you signed in.
How we use information
- To provide the automations, courses and dashboard you signed up for.
- To send messages on your behalf, and to send you account alerts, receipts and service updates.
- To keep the service secure, prevent abuse and follow the law.
- To improve the service (using aggregated information).
Who we share it with
We share information only with providers that help us run the service, under agreements that limit how they use it:
- Supabase (database and file storage) and Vercel (website hosting)
- Twilio (text messages and phone calls)
- Resend (email delivery)
- Anthropic (the Claude AI model that writes replies and drafts). Message content needed for a task is sent to Anthropic to generate a response. Under Anthropic's commercial terms, it isn't used to train their models.
- Our payment processor (billing)
We may also share information if the law requires it, or to protect people's safety or our rights.
We do not sell personal information. Mobile phone numbers and texting opt-in data are never shared with third parties or affiliates for their marketing or promotional purposes. All of the sharing described above excludes texting opt-in data and consent, which is not shared with any third party except the providers that deliver the messages.
Your customers
If you use 19automation to contact your customers, you're responsible for telling them how you use their information and for getting any consent the law requires. We process their information only to provide the service to you.
How long we keep information
We keep account and business information while your account is open. When you close it, we delete or anonymize your data within 90 days, except records we must keep by law (for example, texting consent and opt-out records, which we keep for at least 4 years).
Security
We use encryption in transit, access controls and the security features of our providers. No system is perfectly secure, so please use a secure email account for your login.
Your choices and rights
- You can update your business profile in the dashboard at any time.
- You can ask us for a copy of your information or ask us to delete it by emailing support@19automation.com. We'll respond within 45 days.
- California residents have the right to know, delete and correct personal information, and not to be discriminated against for using these rights.
- To stop texts from a business that uses 19automation, reply STOP. To stop marketing emails, use the unsubscribe link.
Children
19automation is for businesses. It isn't directed to children under 13, and we don't knowingly collect their information.
Where we operate
19automation serves businesses in the United States. Information is stored and processed in the United States.
Changes
We'll post updates here and email you about important changes.
Contact
[Company legal name] · [Mailing address] · support@19automation.com