Tenant Maintenance DeskTier A · High-ticket local businesses
Every repair request, sorted and sent. Every tenant, kept in the loop.
Tenants text or fill in a form, a ticket is sorted by category and urgency, the right vendor gets the work order, and the tenant gets a text at every step. Emergencies go out right away, day or night.
Then $75 a month. Cancel anytime. For US businesses.
Maple Street Apartments
Tenant Maintenance Desk
- 6:05 PMUnit 4B texts: “Kitchen sink is leaking under the cabinet”
- 6:05 PMTicket #1042 opened: plumbing, urgent
- 6:06 PMSent to the on-call plumber
- 6:40 PMTenant update: “A plumber is on the way. ETA 7:15 PM.”
The problem
Why this matters.
Maintenance is the number one reason tenants call, and most calls are "any update?"
- Requests arrive by voicemail, text, email and hallway conversations.
- An emergency at 2 AM can sit in a voicemail box until morning.
- You spend hours relaying messages between tenants and vendors.
How it works
What happens, step by step.
Step 1
Tenants text or fill in a form
With photos if they have them. Each request becomes a ticket with a category, an urgency and a summary.
Step 2
The right vendor gets the work order
Emergencies go out right away. Other work orders go when you approve them, or automatically if you choose.
Step 3
Everyone stays updated
Vendors save the visit time and mark jobs done on their work order page. Tenants get a text at every step.
What's in the kit
Everything you need to run it.
The working automation
Hosted for you, with tickets, a tenant list, vendor work order pages and a request form. An n8n version works with your own Twilio number and Google Sheet.
A 6-lesson video course
Why fast responses keep tenants, how tickets flow, setup, your vendor list and messages, tracking response times and scaling across properties.
A step-by-step setup guide
Including how to import your tenants and set up your vendors.
Video guides
A full setup walkthrough and a short demo.
A marketing pack
Move-in flyer, lease addendum wording and a tenant announcement.
The course
6 short lessons.
- 01Why fast, visible maintenance keeps tenantsIn the trial · 4 min
- 02How tickets, emergencies and work orders flowIn the trial · 5 min
- 03Set it up with your vendors and tenantsFull access · 5 min
- 04Get vendors on board and write updates tenants trustFull access · 4 min
- 05Track response times, vendors and repeat problemsFull access · 4 min
- 06Scale across properties and turn good service into renewalsFull access · 4 min
Questions
Before you start.
How does it know what's an emergency?
Danger words like a gas smell, smoke, fire, sparks, flooding, sewage or no heat always make a request an emergency. AI can also mark something urgent or an emergency, but it can never downgrade a danger word. Emergency replies tell tenants to leave and call 911 when it's dangerous.
Do I have to approve every work order?
You choose. The default sends emergencies right away and waits for your approval on everything else. You can also send every work order automatically, or approve them all.
What do vendors need?
Just email and a phone. They get the work order by email (with the tenant's photos) and by text if you list their mobile. A link opens their work order page, where they save the visit time and mark the job done. No app or login.
What if a tenant texts something that isn't a repair?
Questions about rent, showings or anything else aren't turned into tickets. They're passed to you like any other text.
Can tenants send photos?
Yes, through the request form. Photos go to the vendor with the work order email.
Does it work with my property management software?
It works alongside it. Import your tenant list from a spreadsheet so texts are matched to units, and use your own software for billing and leases.
- 7-day trial
- $9
- Then monthly
- $75/mo
In the trial: the working tool, the setup guide and lessons 1–2 of the course.
After your first monthly payment: the full course, video guides, the n8n file, the marketing pack and priority support.
Try it for 7 days for $9Cancel anytime · US businesses only
$9 for 7 days, then $75 a month. Cancel anytime from your dashboard.
Your texting number and standard texting fees are included. US carriers require a one-time registration for business texting (A2P 10DLC); we walk you through it.
Stop playing phone tag.
Start the 7-day trial and give tenants your maintenance number this week.